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| CUSTOMER SERVICES & SUPPORT - More Economy Out Of Your System |
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| The experience that we have gained over more than two decades as a Global Converged Solution Provider has been channeled into innovative service & support modules which we tailor according to your individual service needs. |
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| With innovative services and tools, we make sure that you get optimized availability and thus more economy out of your system – not to mention sustained efficiency. So when it comes to servicing your infrastructure, we provide Total Customer Care Philosophy. |
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Backed by highly trained Service Engineers all across, we support all stages of communication operations, and provide end-to-end lifecycle services. These services support networks based on the converging fields of voice communications infrastructure technologies. |
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Mascot Technical Support Services help you optimize your network investment by : |
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| “OUR SERVICE FORCE HAS BEEN A SOURCE OF PRIDE AND MOTIVATION TO OUR ORGANISATION WITH HEALTHY RATIO OF 1:40. THE LAG-TIME BETWEEN COMPLAINT AND SERVICES IS THE SHORTEST IN THE INDUSTRY, CUTTING DOWN-TIME TO MINIMUM.” |
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- Reduce costs while ensuring proactive support environment as part of your operations.
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- Minimize risk of downtime & security risks & get a single point of contact.
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- Simplify your support without losing flexibility.
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- Improving performance and availability of communication resources to meet user demands.
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- Next-business-day advance hardware replacement (additional replacement options, are also available)
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